Return / Refund Policy

Returns and refunds

1. If you are unhappy with your Products, you can return them to us either in accordance with the terms set out below or as otherwise in accordance with your legal rights.

2. You have a legal right to change your mind and cancel the contract between you and us within 14 days of delivery of your Products without giving a reason.

3. The cancellation period will expire 14 days

4. To exercise the right to cancel, you must inform us of your decision to cancel your contract with us by making a clear statement (e.g. a letter sent by post or email). The easiest way to do this is to contact our Customer Services team at support@factorydirect-massagechairs.com

5. If you cancel your contract with us, we will reimburse you all payments received from you minus the delivery charges of. Please note return charges are paid by buyers however if buyer wants us to arrange return collection we would arrange. The charges for return delivery is £ 200.

6. We will make the reimbursement without undue delay, and not later than 7 days after the day we receive the item back.

7. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

8. We may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the Products resulting from the unfair and/or unreasonable wear and tear of the Product other than what is necessary to establish the nature, characteristics and functioning of the Products. We may make a deduction from any reimbursement (you are entitled to from us) for such loss in value of any Products we supply.

9. If you are returning the Products to us because they are faulty, we will refund: the price of the Product in full; any applicable delivery charges; and any reasonable costs you incur in returning the item to us (other than any costs incurred by you in returning the Products to us in person). As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 9 or any of the other general Terms of Sale set out in this Section B.

10. Product warranty

One Year of manufacturer Warranty. Your invoice will act as your warranty card.

Warranty covers labour, Parts and unlimited visits.

Warranty terms and conditions

· Standard guarantee begins from the date of delivery.

· The guarantee is non-transferable and valid from the original delivery date only.

· Keep your receipt and order number as proof of purchase.

· We reserve the right to inspect the product to verify any fault.

· The call out charge will be £99.

· The £99 call out charge will be refunded if a fault is found.

· If there is no fault, or it isn't covered by our guarantee, the inspection cost will not be refunded.

· If your item is a part of a set, only the damaged part will be repaired or replaced.

· This scheme does not cover the product where a fault is due to misuse or abuse.

· Guarantor: Factory Direct Impex Ltd, 191 Kenbrook road, Nottoingham, United Kingdom. NG15 8HZ

Phone : +44(0) 7343042850 Email: support@factorydirect-massagechairs.com